JP Flower HK Privacy Policy

JP Flower HK Privacy Policy

This policy outlines the practices of jpflowerhk.com (referred to as “the Florist”) regarding the collection, use, retention, storage, access, transfer, and sharing of personal data. The Florist reserves the right to modify this Privacy Policy, with the updated version to be posted on this page.

1. Collection and Use of Personal Data

We are committed to protecting your privacy and comply with the Personal Data (Privacy) Ordinance (Cap. 486) of the Hong Kong Special Administrative Region. When you browse or use our website services, we may collect the following data:

• Website Browsing Information: To analyze website traffic and optimize user experience, we automatically log your IP address, browser type, visit duration, and pages viewed. This data is collected anonymously and cannot be traced back to your personal identity.
• Cookies and Web Beacons: We use "Cookies" and "Web Beacons" to enhance your browsing experience. Cookies are small files stored in your browser to remember your preferences. Web Beacons are used to monitor website performance. These technologies only collect non-identifiable, aggregate statistical data, such as the number of visitors, and do not collect personal contact information like your name, address, or phone number. You can disable these features in your browser settings at any time, though this may affect your access to certain parts of the website.
• Membership Registration Data: When you register as a member, the personal data you voluntarily provide, such as your name, phone number, email address, shipping address, and other relevant information, will be used to provide our services, process orders, and handle your inquiries and complaints.

Please note: If you are under 16 years old, you must obtain consent from your parent or guardian before providing any personal data.

2. Disclosure and Transfer of Personal Data

To provide you with better services, we may disclose or transfer your personal data to the following third parties, in compliance with legal requirements:

• Our agents, suppliers, contractors, partners, or any other service providers to fulfill orders, provide customer support, or carry out related business operations.
• Relevant government or regulatory authorities, as required by law.
• For the purpose of our internal statistical analysis and market research.

3. Direct Marketing and Your Rights

We may use your personal data, such as your name, phone number, and email address, to send you information about products, events, and promotions from the Florist and its group companies (including its holding company, subsidiaries, and/or affiliated companies).

• Your Consent: We will obtain your explicit consent before engaging in any direct marketing activities.
• Right to Opt-out: You have the right to request that we stop using your personal data for direct marketing at any time. To exercise this right, please notify us using the contact information at the end of this policy. Upon receiving your request, we will cease all related activities promptly.

4. Protection and Retention of Personal Data

• Data Security: We have a strict code of conduct for our employees to ensure that your personal data is only accessed by authorized personnel. All electronically stored data is encrypted and access is restricted to authorized personnel of jpflowerhk.com to prevent unauthorized access.
• Data Retention: We will retain your personal data only for as long as is necessary to fulfill the purpose for which it was collected. Once the data is no longer needed for any direct or related purpose, we will securely delete or destroy it.

5. Access, Correction, and Deletion of Personal Data

You have the right to request in writing whether we hold your personal data, and to request a copy and/or the correction or deletion of any inaccurate data.

• Contact Information: If you wish to exercise these rights, please send an email or letter to the Florist's Data Protection Officer. We will process your request as soon as possible, within a maximum of 40 days.

Contact Information

Contact Person: Data Protection Officer
Email: [email protected]