The flower delivery process includes the procedures during and after the flowers are collected
In general, the flower delivery procedure includes sending flowers to the designated address and receiving the receipt, and notifying the orderer to complete the order after sending the flowers and sending the physical bouquet pictures (the orderer's notice and picture distribution will be suspended on special holidays without notice).
1. What if you fill in the flower delivery address incorrectly? JP Flower Shop can provide a supplementary fee rescheduled re-send or free rescheduled self-collection service.
1a. If the wrong address can be reached within 10 minutes' walk from the correct address, it can be changed immediately for free.
1b. The replacement date of the supplementary fee must be arranged separately, and it must be sent within 1-3 days, and the fee is HK$180 + shipping.
1c. If you choose to pick up your own bouquet, you can choose to pick it up at Kwai Hing Metro Station on the second or third day of the normal flower delivery day.
2.Is the date of flower delivery meets irresistible factors such as weather or traffic?
2a. In the event of typhoon signal No. 8 on the day of flower delivery, the JP Flower Shop will change it to the same day or the next day except for Typhoon signal No. 8. (The actual arrangement is subject to practicable circumstances).
2b. In case of traffic congestion that may affect the delivery before the specified time, JP Flower Shop will notify the customer.
3. The customer changes the flower delivery date more than 3 days after the order delivery date? (less than 3 days can be changed free of charge, but the flowers are relatively mature due to the delay of the number of days, more than 3 days may be too mature Appropriate delivery, but normal delivery can also be requested, but the quality of the product cannot be guaranteed, please understand.)
3a. The free change of the flower delivery date is confirmed 3 days before the order delivery date.
3b. If the order is changed within 3 days before the flower delivery date, JP Flower Shop will not be able to provide a free change date because the flower order has been sent, and 80% of the product price will be charged, and the shipping fee will be fully refunded.
3c. If you change the date on the day of delivery, you will be charged the full amount of the order, and the bouquet can be picked up within the second or third day.